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  1. #1
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    Default Surprised by this

    I wanted to sign up for Slots Royale to try the free spin feature and check the process for myself, since I'd never done it before. So, I went to live chat, gave the cs my name and email addy, and asked if I could play the free spins promo. He checked and said I could.

    After completing the free spins, I came to a window that said I had won 100 credits, and a button to claim them.

    At this point, I stopped and went back to the live chat to ask how to proceed. I gave the cs my account # and asked what to do. He said to wait until my credits were posted before making a deposit, so I did.

    This morning I went back to Slots Royale, but there were no credits, so I went back to live chat. This is the chat log:

    Please wait for a site operator to respond.
    You are now chatting with 'Monty'
    Monty: Welcome to the Casino Support Desk. How can I help you?
    ELIZABETH MAY: tsrr03074xxx
    ELIZABETH MAY: I played the free spins and won 100 credits..but it's not in my account..what do i do now
    ELIZABETH MAY: I haven't made my deposit yet
    Monty: For which casino are you referring to.
    ELIZABETH MAY: Slots Royale...my acct # is above
    Monty: Did you make any deposit towards the casino.
    ELIZABETH MAY: I haven't made my deposit yet
    Monty: One moment while I check my records please.
    Monty: Do you have any casino within the Vegas Partner Lounge group?
    ELIZABETH MAY: Yes, I have
    Monty: One moment please.
    Monty: Thank you for your patience. I will be with you shortly.
    ELIZABETH MAY: ok
    Monty: Sorry
    Monty: Sorry you wont be eligible to receive the bonus as you have multiple accounts with golden riviera casino.
    ELIZABETH MAY: what do you mean? I have only 1 account with Golden Riviera
    ELIZABETH MAY: never mind the bonus...
    ELIZABETH MAY: I want to know about the multiple accounts
    Monty: You have River Nile And Maple Casino.
    Monty: Sorry Miami Paradise.
    ELIZABETH MAY: those are not Golden Riviera
    ELIZABETH MAY: yes I do...so what? I have had those a long time and still sign up with new casinos
    ELIZABETH MAY: how am I supposed to know you can only have accounts with certain casinos
    Monty: You will not be eligible for the initial match bonus.
    ELIZABETH MAY: I talked to someone on here yesterday and gave them my name and asked if I could play this casino...Slots Royale...he said yes...Why didn't he tell me this then?
    Monty: Yes you can but you will not be able to receive the initial match.
    ELIZABETH MAY: No, I specifically asked if I could play the free spins...gave him my name and email...he said I could, and even told me how to claim the $100 credits I won
    ELIZABETH MAY: He also told me to come back here b4 I made a deposit
    ELIZABETH MAY: I think his name was Erik
    Monty: As per terms and conditions you will not.
    ELIZABETH MAY: I read the Terms and didn't see this anywhere I looked.
    ELIZABETH MAY: Please give me the url to these Terms you reference
    ELIZABETH MAY: Does it state the names of all the casinos included
    Monty: One moment please.
    Monty: Yes it does.
    ELIZABETH MAY: ok, tyvm
    So, why wasn't I told up front, since he had all my info, that I could not qualify for any promotion from Slots Royale, since you have rules against it? I'm asking because I know players who click through will go through the same thing, and it's much more player friendly to tell people up front that they are not eligible.

    It's tough enough for players to make deposits these days, adding another layer of frustration is not helping to make friends and win trust with the gambling public. Players tell other players about their experiences, and word of mouth is the best, and worst, form of advertising.

    Liz
  2. #2
    Senior Member and Moderator bonustreak's Avatar
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    Default

    This group has been known to do this to players and it is plain wrong, just because you have accounts at their sister casinos does not mean your a bonus abuser, infact they did this to me and I don't play at any of their casinos anymore because of it!
    Btw, you should edit your personal details out of the post above, I would not recommend giving your full name on the web anywhere dear.
  3. #3
    Moderator - Big Kahuna Dominique's Avatar
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    Default

    Even Vegas partner casinos got thrown into the mix?
    dominique




    A successful man is one who can lay a firm foundation with the bricks others have thrown at him.
    David Brinkley
  4. #4
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    Default

    Quote Originally Posted by bonustreak
    ...Btw, you should edit your personal details out of the post above, I would not recommend giving your full name on the web anywhere dear.
    Thanks for the warning, but my real name is already in this database anyway.

    Quote Originally Posted by Dominique
    Even Vegas partner casinos got thrown into the mix?
    Now how is anyone supposed to know these groups have anything to do with each other...much less that having an account with one group, disqualifies you from play a bonus with the other group.

    Sometimes it seems that the people in charge have no clue about how to expand their player base. Seems they would be more interested in this now, more than ever. Isn't that why they came back to the US anyway?
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