Thread: 32vegas Player Support Request

I deposit 100 dollar to play their game, and they dont pay me after reach the reqirements. and aslo said send me a cheque since I am in a rural area, we dont have any bank in here do the international . here is all the email how they con the players' money. I have send my ID card to withdraw the money, 1stly they said they will process my winning after receive the documents, and after sending the documents, they just told me the winng wil be all cut with out a reason. THIS CASINO SHOULD BE BANNED

Dear Shawen,

Thank you for playing at 32 Vegas Casino.

We are processing your withdrawal request. As part of our security
procedure, we ask that you provide a valid photo identification (e.g.
passport, or driver's license) that shows the address currently registered
in your gaming account. If your ID does not show the address registered,
please provide a utility bill or bank statement that shows the correct
address. Please be advised we will still require a copy of the photo ID

Once your ID is legible, it will be placed in a secure file and you
will not be asked to re-send it in the future. Additionally, having your
ID on file will facilitate other adjustments we periodically make to a
players account such as an increase in the deposit limit, upgrading the
VIP level or making any changes in account details that you may
request.

Please fax your documents to: U.S. (toll free) : 1-866-463-9284 or
International: 632-857-2494.



Dear Shawen,

Thank you for accepting our recent promotional offer. Unfortunately, we
are unable to process your bonus cash-out request for the amount of
$625.00 until we receive more documentation. Could you please send us by
fax, or as an email attachment, a copy of some sort of official picture
ID (driver抯 license or passport).

Until we receive this documentation, the requested funds remain in your
gaming account.


Dear Shawen,

Thank you for contacting 32 Vegas.

Hi, this Jen from the support team. We would like to informed you that
your
initial deposit is refunded via Bank draft that takes 21-28 business
days to
process. Your winnings is voided due to certain issues that is why our
management came out with that decision. The Casino management decision
is
Final.

Thank you for your understanding on this matter.

Should you have any questions or concerns, please do not hesitate to
contact
32 Vegas Support Team. We are available 24 Hours a day, 7 days a week.

With Best Regards,

Jen

Dear shawen,

I understand you were contacted by the 32vegas Casino support and the issue is closed. Let me know if you have any other issues.

Best regards,
Oren – CPays manager
manager [at] cpays.com

just look at this email, they said they confirmed the ID but but my winning and do not refund my moneybookers. And their customer support lying to me.
following are the email they said they confirmed the documentation.
If you are CPAY manager, post the reson why they do not pay me. and let everybody see why. They just said "Our Condition and terms said we have the right to withhold all the winning, so we dont process the payments etc" and the customers support when i call them, they say something like
"I am warning you etc." Anyone promote this casino, Please reconsider what if a casino they dont pay their players. Thanks

Dear Shawen,
Thank you for contacting 32 Vegas.
We would like to confirm that we are in receipt of your ID which is
attached
to your email. Your attached file has been saved in our secured file
folder
and your account has been updated. We really do appreciate your
cooperation
in sending the required document.
Shawen, we wish you all the best and more winnings at the tables!
Thank you and have a nice day!
Should you have any questions or concerns, please do not hesitate to
contact
32 Vegas Support Team. We are available 24 Hours a day, 7 days a week.
With Best Regards,
Neal
32 Vegas Casino Support Team
E-mail: support@32vegas.com
Toll Free: 1-888-242-7989
International: 632-860-8536
Toll Free Fax: 1-800-507-5251
International Fax: 632-857-2494
http://www.32vegas.com

in this email they said the money will remain in my gaming account but they deduct TOO

Dear Shawen,

Thank you for accepting our recent promotional offer. Unfortunately, we are unable to process your bonus cash-out request for the amount of $625.00 until we receive more documentation. Could you please send us by fax, or as an email attachment, a copy of some sort of official picture ID (driver抯 license or passport).

Until we receive this documentation, the requested funds remain in your gaming account.

For further information regarding our promotional bonus policy, please visit our web site at: http://www.32vegas.com/. This policy only restricts cashing-out the bonus; you may withdraw your initial deposit at any time.

If you have any questions, a member of our 32 Vegas Casino Support Team is available to help you 24 hours a day, 7 days a week, at the following address and/or phone numbers:

Email: support@32vegas.com

USA & Canada only (toll free)
Phone: 1-888-242-7989
Fax: 1-866-463-9284

International
Phone: 632-860-8536
Fax: 632-857-2494

We congratulate you on your winnings and hope to see you around the gaming tables again soon!

Customer Support
32 Vegas Casino

http://www.32vegas.com/

During all the process
their customer support lying to me with
1. they said the money will be withdrawed until the documents received, but i sent the documents, they dont withdraw but cut winning
2. they said they will refund my moneybookers account with inital deposit, but they dont, they sent me a cheque (if i take the cheque of $75 dollars to the bank, the bank will charge me for $50 or more to withdraw the cheque, since we dont have big bank could do the cheque stuff.)
3. they said they have the management department, i said ok, i will call them again during office hours. they said OK. when when i call back again, they said "they don't have a telephone or ask me wait for 24 to 48 hours for response." The management department do not work from Monday to Friday??? ridculous
4. when i said why do not credit my account with moneybookers, she said there is something wrong with my moneybookers account, the money cannot be transferred. (but my account has no problem at all receiving this money). "what a lier"
5. At last when they cannot find the excuse anymore, just said "this is condition and terms". when i call them back again. they just hang up on me for 10 times at least.
Can this casino could be accepted????????????????

hi shawen,
How are you? I haven't seen you for a while.
Thanks for your advices, and I will stop promoting this casino right away.
My partners will be informed too.
Thank you

Best online casino
http://www.uk-gambling.org

Hi Shawen Ma,

I handled the issue and 32vegas support will contact you regarding the payment (650$).

Best regards,
Oren - CPays manager

hi
thanks CPAYS manager, I received the refund of the 75 dollars to my moneybookers. I was wondering whether you still would be able to help me resolve the winning things as well?
thanks really

Thank you for the understanding. This issue is really frustrating for us (and I know you suffer more) and we want all this to be in the past. We are working really hard to find a solution so you will be the first to know.

Oren – CPays manager,
manager [at] cpays.com

Hi I am sorry I have to bother you again, Is there any way you could help me to get my winning as well? I am still waiting for the response
thank you