Quote Originally Posted by antoine
Cryptologic casinos also do this so it's nothing new.
And most casino's do not ...

Quote Originally Posted by shay
Every player who registers with us receives the utmost attention, emails, promotions and care. Especially dormant players as stated above.

Get21 are supposedly in startup phase - alienating customers and getting negative feedback is a stupid thing to do.

Sure, when you've got 100,000 customers and the database is groaning under the weight of all your active players then you can start culling ... but why the hell would you alientate a percentage of customers that have gone through the process of signing up to you ?

Sure - write to them by all means - but change your message and work on encouraging them with promotions of all the games - otherwise it's customer "abuse" not customer "care".