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i am playing the casino game right now. i withdrawed 440 USD from my account. but the money never send to back to my neteller account. my account is Hyp47574459. and send many emails but i receive no response
manager please come to helpFrom : Hypegaming Support
Sent : Saturday, November 18, 2006 2:17 PM
To : kevinculkin@hotmail.com
Subject : Issue About Your withdrawal
Hi Wei Tan,
Processing of withdrawal takes 2-3 working days. As you have just request the withdrawal on 17th Nov, the withdrawal should be in by 20th Nov. Thanks for your support and have a nice day.
Regards,
Hypegaming SupportFrom : Hype Support
Sent : Monday, November 20, 2006 1:20 AM
To : Tan kevin
Subject : Re: withdraw
Dear Kevin,
Thank you for sending in the documents for verification. Your withdraw request will be processed once the documents have been verified. Please allow 2 to 3 workings days for the processing.
Thank you.
Regards,
Hypegaming SupportI will keep updating the casino payments
I just want to know whether the casino will pay their customers or just deceiving their clients.Hey Kevin,
My name is Justin and I’m the new Affiliate Manager at HypePartners/HypeGaming.
I just wanted to be sure that support is taking care of you. It seems as though there are a few “waiting periods” … other than that, it seems as though they’re on top of things.
If you need me to assist at all … please feel free to fire me off a quick email.
Cheers,
JustinToday i sent Email to their support regarding my cashin, but they dont actually reply the email anymore.
that’s a good start!Hi Kevin,
Can you email me your accountID for the HypeCasino so that I can have our CS team look into this for you?
My email address is Justin@HypeGaming.com
Thanks.
I have already sent you a email yesterday with a issue about promotion and the cashin please check
thanks
cheersI received the email today, but they told me i did not meet the wagering requirement. I deposited 80 USD and recieved the bonus of 80 USD. I withdrawed 440 USD and left 80 bonus on my account. but the withdraw denied. is there anyone could help me with the requirements coz i didn’t write so clear in the website promotion page thanks
Hi Tan,
Regarding your withdrawal, it has been denied as your wagering requirements have not been met. Thanks for playing at hypegaming.
Regards,
Hypegaming SupportWagering requirements are 25 * (80 + 80) = $4000 in wagering. If you haven’t completed that, then you cannot withdrawal.
You can ask the support person (chat window inside casino) how much you have left to wager. However – there is delay time between when you stop playing and when the updated stats are available.
That is what I have found.
Thanks for that reply KW …
And Tan, I still haven’t received your email … although you suggested that you sent it to me yesterday.
If your questions still haven’t been answered, please keep me posted and I’ll do everything I can to help you out.
Cheers,
kwblue wrote:Wagering requirements are 25 * (80 + 80) = $4000 in wagering. If you haven’t completed that, then you cannot withdrawal.You can ask the support person (chat window inside casino) how much you have left to wager. However – there is delay time between when you stop playing and when the updated stats are available.
That is what I have found.
That is correct. The delay is usually about 15 minutes, as the various gaming and reporting servers synch.
If you are unsure how much in wagering you have left to do, the customer support staff can give you this figure upon request.
The first time you do a withdrawl will be the slowest, as your ID needs to be verified. After this one-time process, they are much faster.
I have comfirmed the payments of my 500 dollars withdraw from my casino account.
By the way, since the US have passed the bill, I think the cancellation of the documentations when players withdraw the winning will be more convenient.
Thanks very much.By the way, since the US have passed the bill, I think the cancellation of the documentations when players withdraw the winning will be more convenient.
Yep, people don’t like to send ID under the circumstances. Especially not for a first time, small withdrawal that was won without use of bonuses.
