In 1998 I started with a little know company, ForwardSlash, in an industry I had no idea even existed – online gambling. My need to help people (my sisters thought it was just me being bossy) eventually extended to all the ‘noobs’ who were joining the company and I spear headed (read: did all the leg work on) the training and development of new staff. This was my ability to guide and assist was the reason I was then asked to head up the account management for one of ForwardSlash’s *then* clients, The Spiral Group and shortly thereafter the management of the AE’s that looked after all their external clients. I loved the account management aspect of business and being in the casino industry the next move was a natural one… in 2003 I joined Referback as an Account Manager and I haven’t looked back! If there is any advice I can give anyone from my experience in the industry, especially new account managers, it would be “always be honest”. Affiliates will teach you everything you need to know about this business, show them the respect they deserve by being honest with them in return.